Returns & Exchanges

RETURNS & EXCHANGES POLICY

Customers may request a return or exchange within 7 days from the date the order is delivered.

Upon receiving the package, customers are strongly advised to record a clear unboxing video. This video serves as important evidence in case of shipping damage, missing items, or incorrect products.

CONDITION OF ELIGIBLE ITEMS

Returned or exchanged items must meet all of the following conditions:

The product has not been used or tested
The original product seal remains intact
The item is returned in its original packaging, including the box and any inserts

Items that do not meet these conditions may not be eligible for return or exchange.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If an order arrives damaged, dented, defective, or contains incorrect items, customers must contact us as soon as possible.

To help us review the case efficiently, customers are required to provide:
An unboxing video clearly showing the issue
Photos of the product and packaging if applicable

Once the issue is verified, customers will be asked to return the item. A replacement will be sent or a refund will be issued based on the customer’s preference. No additional fees will be charged for verified cases caused by shipping damage, product defects, or fulfillment errors.

RETURN SHIPPING LABEL FOR ERROR CASES

Return labels are not included in the original shipment.

For approved damaged, defective, or incorrect item cases, we will send a return shipping label by email along with instructions on how to print and return the package.

RETURNS OR EXCHANGES BY THE CUSTOMER'S PERSONAL PREFERENCES

For returns or exchanges requested for personal reasons such as change of mind or preference, the following terms apply:

Exchanges are allowed one time only per order
Customers are responsible for all shipping costs, including return and reshipment fees
No restocking fee is charged

RESTOCKING FEE

We do not charge any restocking fees for returns or exchanges.

HOW TO REQUEST A RETURN OR EXCHANGE

To initiate a return or exchange request, customers must contact us and provide the following information:

• Proof of purchase
• Clear photos of the product
• An unboxing video if available

Requests submitted without sufficient documentation may be delayed or declined.

REFUNDS

Once a return is received and approved, refunds will be processed to the original payment method.

Refunds are issued within 10 business days after the returned item has been inspected and approved. Processing time may vary depending on the payment provider and financial institution.

CUSTOMER SERVICE

For questions related to returns, exchanges, or refund status, please contact us using the information below.

• Email: support@byyournature.com
• Contact page: https://byyournature.com/pages/contact
• Website: https://byyourname.com

Customer service hours: Monday – Friday, 9:00 AM – 7:00 PM (EST), excluding U.S. holidays.